Politique d’expédition

Payment and shipping

The following terms apply:

Goods are delivered worldwide.

Shipping costs  (including VAT)

We do not charge shipping costs.

 

1. Order processing time

All our orders are processed and shipped within 1-3 business days.

After the order is shipped and received by the carrier, you will receive a tracking number to track your package and see the remaining shipping time.


2. Delivery times

Unless otherwise specified in the respective offer, delivery
Delivery of goods within Germany within 3 - 14 working days, 
for deliveries abroad within 5 - 20 working days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

    3. Change of delivery address / Exclusion of liability in case of incorrect address

    If you want to change the shipping address for your order, please contact us by email with the new shipping address. You should contact us within 24 hours. Once the order has been shipped, we cannot change the shipping address. 

    4. Cancellation

    If you wish to cancel an order, please inform us within 24 hours of placing the order. Once the shipping process has begun, we will not be able to cancel the order. Thank you for your understanding.

    5. Lost packages

    Please make sure your billing and shipping address is correct before processing your order. If we have made a mistake, we take full responsibility for the original order which was made free of charge to you.

    6. Custom

    We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.

    Accepted payment options

    - Payment via Sofort / Sofortüberweisung
    -   Payment by invoice (via Klarna)
    -   Payment by installment purchase (via Klarna)
    - Payment by direct debit (via Klarna)
    - Payment via Google Pay
    - Payment via Apple Pay
    -   Visa, Maestro, Master Card, Shop Pay, Union Bank, Amex


    Via PayPal Checkout:
    - Payment via PayPal
    - Payment via PayPal Express
    If you have any questions, you can find our contact details in the imprint.